Online or by Phone
You can now pay your utility bill using Western Union Speedpay Service. This service, available only online or over the phone at 972-205-2671 and is available 24 hours a day, 7 days a week.
Western Union Speedpay charges a convenience fee to process payment transactions. The fee schedule is as follows:
- Commercial Customers - $15.95 for each payment transaction up to $2,500
- Residential Customers - $2.95 for each payment transaction up to $600
Note: If payment amount is higher than the transaction limit for your customer page, you will need to make multiple transactions, with each transaction incurring a separate convenience fee.
Very Important - New Western Union Website
At Step 2 - Payment Method:
- For Credit, Debit, or ATM card payments click Add New Card button at bottom right of Payment Methods screen and then fill out the form
- Do not fill out New Bank Account information unless you are making an ACH payment by check
Getting Ready to Pay
- Have your utility bill in hand. You'll need your account number to login.
- Have your credit card or ATM/debit card in hand. You can pay by Visa, MasterCard, Discover or American Express credit cards or ATM or debit cards with the Star, Pulse, NYSE or Accel logo. Card information can be securely saved for future transactions. Pre-paid debit cards are not accepted as a payment method.
- Or have your banking account information. You can also make an ACH payment by using your checking, saving or money market account.
- Go to the payment website.
- When asked for your account number at the login step, enter your entire account number, leaving out the dash. For Example: Account number 1234-56789 would be entered as 123456789.
- For security purposes, the login step asks for an Identification Code. For Residential Customers, the Identification Code is the driver's license number of the primary account holder. For Commercial Customers, the Identification Code is the zip code of the location where the utility service is provided.
- If you have problems logging in, make sure you are entering the account number as noted, and double check your Identification Code. If you continue to have problems logging in, email customer service or call 972-205-2671 for assistance.
- When you enter the Payment Amount, enter the dollars and cents, making sure you include the decimal point.
Your payments will be posted within one business day. Write down or print out the confirmation number you receive as verification of the transaction.
Attention: Customers who have been disconnected.
If your service has been disconnected, you can still pay online. After making your payment, you must contact Customer Service to arrange for re-connection of your utility service.